Shipping Shipping

Shipping Policy

During the Canada Post strike, we deliver by courier in the Greater Toronto Area. For non-local orders, we are using UPS, however, if you are okay with waiting to receive your order for when Canada Post has resumed its operations, please let us know in the comment field when you place your order.

Shipping rates and delivery methods

Free local next-day delivery in the GTA if your order includes an Exploration Kit item. Free shipping will be automatically applied at checkout.

We deliver to shipping addresses in the following countries:

 

Albania, American Samoa, Andorra, Antigua and Barbuda, Aruba, Australia, Austria, Bahrain, Barbados, Belgium, Benin, Bermuda, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bulgaria, Canada, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Costa Rica, Croatia, Curaçao, Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, Estonia, Faroe Islands, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Hungary, Iceland, Indonesia, Ireland, Israel, Jamaica, Japan, Jordan, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malawi, Malta, Marshall Islands, Martinique, Mauritius, Mexico, Micronesia, Moldova, Monaco, Morocco, Netherlands, New Zealand, Niger, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Palau, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Rwanda, Saint Barthélemy, Saint Lucia, Saint Martin (Dutch part), Saint Martin (French part), Saint Vincent and the Grenadines, San Marino, Seychelles, Singapore, Slovakia, Slovenia, South Korea, Spain, Suriname, Sweden, Switzerland, Taiwan, Tunisia, United Kingdom (UK), United States (US), United States Minor Outlying Islands, Vatican, Virgin Islands (U.S.) and Zambia.

 

If you would like to have your order shipped to one of the following countries or regions, please contact us for shipping rates before placing an order:

 

Åland Islands, Antarctica, Christmas Island, Cocos (Keeling) Islands, Equatorial Guinea, Guernsey, Heard Island and McDonald Islands, Isle of Man, Jersey, Niue, Saint Helena, São Tomé and Príncipe, Svalbard and Jan Mayen and Tokelau.

 

We are unable to deliver to shipping addresses outside of the countries listed on this page.

 

Please note that not all shipping methods are available for all destinations. You can find shipping rates for your country by entering your postal code, city, province and country into the shipping rate calculator in your cart, before you check out.

We ship with Canada Post (or an equivalent postal service in the case of fulfillment by Drop-ship Suppliers and Product Vendors). All our shipments are tracked.

Once we have shipped out your order, you will receive a shipping confirmation email along with the tracking number for your shipment. A signature may be required to receive the shipment.

Please note that as the customer, you are the importer of record responsible for importing the Goods purchased on Young W into your country. You are responsible for any additional duties, tariffs, customs charges, fees, taxes or import charges which may be charged by your country’s customs authorities and/or your country’s government when receiving your shipment at the destination address.

 

 

Delivery timelines

For most delivery methods, an estimated delivery time will be provided at checkout before your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only, since they are subject to shipping timelines from Canada Post and other postal carriers. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 3 business days of the date of your order. Business day means Monday to Friday, except holidays. Please note that we do not ship out orders on Saturdays, Sundays or on any Canadian and US provincial, state or federal bank holidays.

 

 

Shipping costs and sales tax

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the cart page. Once at the cart screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the cart page.

Sales tax is charged according to the province or territory to which the item is shipped.

 

 

Orders fulfilled by Drop-ship Suppliers

Some of the Goods sold on YW may be fulfilled by Drop-ship Suppliers located in Canada, the USA or other countries. Goods sold by YW and fulfilled by a Drop-ship Supplier are labelled as “Sold by: Young W” and have the Drop-ship Supplier indicated on the individual product detail page as “Supplier: (Drop-ship Supplier name)”.

For orders fulfilled by Drop-ship Suppliers, Young W will share order information with Drop-ship Suppliers as necessary for order fulfillment. Orders will then then be shipped out from the Drop-ship Supplier’s warehouse directly to the customer.

 

 

Orders fulfilled by Product Vendors

Some of the products sold on Young W may be fulfilled by Product Vendors located in Canada, the USA or other countries. Goods sold by third-party Product Vendors and fulfilled by a Product Vendor are labelled as “Sold by: (Product Vendor name)”. Product Vendors set their own shipping rates, therefore orders of goods from a specific Product Vendor cannot be combined with orders of goods sold by Young W (i.e. Goods labelled as “Sold by: Young W”) or with orders of products sold by a different Product Vendor.

Since orders fulfilled by a particular Product Vendor can only contain products from that Product Vendor, a restriction will appear in the eCommerce cart, should your order contain goods from more than one Product Vendor or a combination of goods from Young W and a Product Vendor – in that case we would ask you to place two separate orders.

For orders fulfilled by a Product Vendor, Young W will share order information with Product Vendors as necessary for order fulfillment. Orders will then then be shipped out from the Product Vendor’s warehouse directly to the customer.

 

 

Orders fulfilled by another retailer when making a purchase after clicking on an affiliate link

We also share book recommendations on our website for which it may or may not earn affiliate commissions. All books sold and fulfilled by third parties recommended by Young W are labelled as “Sold by: An indie bookstore near you”. For more information, please see our Affiliate Disclaimer. Young W is not responsible for the delivery of products ordered on websites other than https://www.youngw.ca.

 

 

 

Free shipping promotions

We do offer free standard shipping from time to time. If we do, a free shipping coupon code will be displayed on our website. You can then use this coupon code during checkout (please make sure to enter it into the specific field that says: “Have a coupon?”). The system will waive the standard shipping fees and add a free shipping option on the checkout page.

However, free shipping promotions do not apply to express courier shipping quotes for bottled ink beyond the Greater Toronto Area in the winter months (see question “Can I order fountain pen ink in the winter?” on our FAQ page). Any free shipping promotions only apply to our regular, standard shipping options.

 

 

Lost mail

We are not responsible for lost mail. In case your order has not arrived within 45 days of the ship date, please contact us no earlier than 45 days after the ship date and no later than 80 days after the ship date at contact@youngw.ca. The ship date is the date you received your shipping confirmation email. We will do our best to assist you.

 

 

Questions or concerns about shipping?

For any questions about delivery or to follow-up on the status of your order, please contact us at contact@youngw.ca.